• Residential & Homeowners Claims Advocate

    The Insurance Company has their own adjuster; Studies show you need a Public Adjuster to ensure you receive the best settlement possible.

    It’s your responsibility as the Homeowner to document and prove your claim to the insurance company for a roof repair claim in arlington tx, doing so without the assistance of a Residential Public Adjuster can prove to be a daunting task. As the Homeowner’s representative, United States Adjusters will provide the insurance company with all time sensitive documents such as a proof of loss, residential insurance repair estimates, which should only be completed by professionals that understand residential construction and insurance restoration and all the coverage that is afforded to you, the policyholder under that particular homeowners / renters insurance policy.

    Residential Insurance claims need to be handed in a certain manner to avoid causing problems that could cause the claim to be greatly delayed, denied or greatly underpaid. For these reasons alone, only the most experienced of public adjusters should handle these types of claims. We understand what your rights are and what you are entitled to as far as your policy is concerned and what will indemnify you. It is our experience that in order to maximize your Residential insurance settlement, you will need to prepare an insurance claim correctly, and that will be done by using the professional assistance afforded to you by United States Adjusters. It is our job to see that you will receive all that you are entitled to and we only work for YOU, the policyholder for that reason.

    Remember, when you go to court you hire an attorney to represent you; when you have an insurance claim, you need representation also, contact United States Adjuster, we are the Homeowners, “claims advocate”.

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  • Our Public Insurance Adjusters Specialize in all types of Residential / Homeowners Claims


    • Air Conditioning Leaks
    • Broken Pipes
    • Dishwasher Leaks
    • Fire Damage
    • Hot Water Heater Leaks
    • Hurricane Damage
    • Loss by Collapse
    • Mold Damage
    • Plumbing Damage
    • Roof Leaks
    • Sinkholes
    • Smoke Damage
    • Storm Damage
    • Theft
    • Tornado Damage
    • Vandalism
    • Vehicle Hitting a Building
    • Water Damage
    • Wind Damage
    • Leaking Pipes

    So if you have to file an appliance refrigerator repair arlington tx claim, make sure to call your public adjuster first for the most pertinent information available…

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    Water damage Mold Damage and Flood Damage restoration in spring tx are some of the most common reasons people make claims on their home insurance. Burst pipes, leaky appliances and flooded basements are just a few of the ways you could discover exactly what is and is not covered by your home insurance policy. You need United States Adjusters to help deliver the results you deserve as a policyholder.

    Water damage insurance claims assessment can be tricky. Damage to your most important life investment, your home is not always apparent or visible. Great care should be taken to inspect all aspects of a water break or water related damage. Once you have a 360 degree view of the problem details of how to properly fix the damage can be outlined. Detailed construction processes are defined along with proper clean up techniques to fix the damaged area and any other areas which could have exposed your home to future issues due to the water damage event. Experience is critical in assessing the water damage event. United States Adjusters has knowledge of proper construction methods, proper cleanup methods and the critical estimating tools to develop a detailed line by line estimate of damages which will work to your advantage in building your water damage insurance claim against your insurance company.

    One call to United States Adjusters (1-800-872-0201) can change the stress you feel due to the water/mold damage event. Our Public Adjusters work fast to get on your scene, assess the damages and begin the process of an equitable and proper recovery immediately. We all know the saying “the devil is in the details”; well your insurance company is in the business of running past the details which lead you to a more equitable recovery. United States Adjusters however have a cadre of tools and event experience to assemble a detailed recovery which will lead to a satisfactory recovery of your home and property.
    Your home is your most valuable possession and typically the largest investment. United States Adjusters will see to it that you restore your home back to the proper condition and minimize the haggling and stress your insurance company will impose on you when filing a water damage insurance claim. Contact United States Adjusters today to start the process of a proper equitable recovery to your water damage claim.

    Get the maximum settlement from your insurance claim.
    Our Public Adjusters can start working for you right now. As a licensed, bonded Public Adjuster , United States Adjusters has the experience necessary to fight for your right to a proper equitable insurance claims settlement.

    When it comes to the insurance companies paying for mold damage; they don’t want to! But we have insider knowledge of the industry and know that it takes water damage to cause mold damage! So don’t worry about your mold limits when you hire United States Adjusters, we consider the first cause of loss to be water and not mold.

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  • Struction Vs Contents Insurance

    Your house is generally your finest resource and something that you simply can’t manage to lose so make certain you do not skimp in your home owners insurance. Unlike vehicle insurance it’s not illegal to possess a house without getting home owners insurance but when your house is funded in in whatever way by a property accounting software provider then it is likely that you’ll need to take out home owners insurance a minimum of to pay for your building.

    Home owners insurance coverage is normally split up into two fundamental groups, structures and contents. Many people go ahead and take risk and do not remove any insurance from the items in their house however they most likely haven’t labored out just how much it might cost to exchange everything they own.Others do not pay much focus on the quantity of liability cover that’s incorporated within their home owners insurance. For me personally this can be a large risk.

    If someone comes with an accident in your house they’ll be declaring upon your home owners insurance and when you do not have the coverage they might then be searching for you for compensation! The component of your home owners insurance that pertains to your building covers you for the price of repairing your house along with other structures (that you simply own) within the immediate vicinity of your house (for example garages and summer time houses) in case of fireside or any other problems. You have to make certain your insurance covers you for that full price of clearing the website and repairing your house.

    Always browse the insurance plan terms and conditions to make certain you’re totally obvious in regards to what your fundamental home owners insurance does not cover that will generally include damage because of disasters for example flooding or earthquakes.You can buy ton insurance individually, using your homeowner’s insurance carrier, however the policy is going to be using the Federal Ton Insurance Program. Sometimes you might even be able to get a grant to help with repairs insurance doesnt cover, so you can afford

    The contents component of your home owners insurance covers you for everything in your home including carpets, curtains, clothes and furniture (something that is not categorized as structural). Your home owners insurance will even usually cover you for lost or stolen cash and credit costs and loss or harm to your individual possessions while from the premises. It’s quite simple to underestimate the quantity of home owners insurance you require, for contents, so the easiest way would be to perform a full inventory of all you own.

    As mentioned formerly, never leave yourself uncovered by not making certain that the home owners insurance covers you to definitely a sufficient level for 3rd party liability. If a person outings and falls lower the steps you will need good insurance and when you do not have pet insurance then liability protection might be just the thing you need should you pet damages another person’s property.

    Should you lost your house for just about any reason your bills would considerably increase particularly in early days when you’re residing in hotels and eating at restaurants. Make sure your home owners insurance covers you for such costs, the amount of insurance varies based on which homeowner’s insurance plan you remove so pay particular focus on the advantages you’ll receive when getting quotes for the home owners insurance.If you’re leasing your home you have to remove tenants insurance instead of home owners insurance. While you don’t physically own the home you’ll not have the ability to insure against harm to your building, only against harm to your very own possessions.

    The price of home owners insurance varies based on things like degree of cover, size house, kind of house, worth of personal possessions and also the area in that you simply live. You will have to obtain a homeowner quotes to obtain a complete knowledge of how your home owners insurance will definitely cost. Always get several quotes as looking around could lower your annual price of home owners insurance quite significantly and, associated with pension transfer insurance nowadays, online shopping generally leads to a few of the best prices.…

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  • What Property Insurance Normally Covers

    House insurance covers the loss of your home and belongings through theft, fire and other events. Coverage will vary from one policy to the next however, in general terms, a plan will provide cover for all or part of the cost involved when your property or belongings are stolen, damaged or destroyed.

    It is impossible to list precisely what will be covered by your insurance plan here as this will depend upon the insurance firm selected and the conditions of your particular plan. Just about all plans will however give cover for some or all of the following events:

    Ice, snow, or sleet weighing on vehicles
    Freezing of plumbing
    Heating system malfunction
    Flooding due to plumbing overflow
    Home Construction Repair Due To Windstorm Damage
    Theft, including check forgery and counterfeit currency
    Power surges
    Unauthorized use of credit cards
    Falling objects
    Hot water heater bursting

    There are a number of different types of home insurance plan, usually called a ‘form’ and the most commonly available forms are:

    1. The Dwelling Fire Form. This particular sort of home insurance plan provides cover for merely your dwelling and does not offer cover for your personal belongings. As well, it does not give cover for your personal liability. As its name might suggest it only offers cover for limited events which ordinarily extend to fire, smoke, hail, windstorm, lightening, explosion, vehicles and civil unrest.

    2. The Basic Form. This sort of home insurance extends your cover to take in the theft of your personal belongings and also vandalism.

    3. The Modified Coverage Form. The modified coverage form provides cover which is identical to that provided under the basic form but this type of cover is applied to older properties where rebuilding costs are greater than the market value of the property.

    4. The Broad Form. The broad form of home insurance extends cover beyond that seen in the basic form to include damage caused by falling trees and other objects; damages caused by the weight of snow, ice and sleet and the freezing, rupturing or sudden accidental overflow of a air conditioning, heating, plumbing or fire sprinkler system or another household appliance.

    5. The Special Form. The special form is the most popular form of home insurance and covers you against all hazards unless they are excluded specifically within the conditions of the plan. Risks which are commonly excluded include earthquake, flood, war and nuclear accident.

    As well as the forms of home insurance listed here there is also the tenants form insurance for renters and the condominium unit owners form for owners and occupiers of condominiums.

    In addition, owners of townhouses can purchase an individual plan or might be able to take cover from an association master plan. Lastly, in the majority of states owners of mobile homes whose home has wheels and does not sit on a permanent foundation will have to purchase auto insurance rather than home insurance.

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  • Home Owners Insurance

    Homeowners insurance, which is frequently referred to simply as hazard insurance, home insurance or HOI, is an insurance plan designed to cover private homes and commonly covers you for damage to the structure of your home and damage to or loss of your possessions.

    It will sometimes also provide financial assistance for additional expenses when your home suffers damage and you need to look for alternative accommodation while your house is repaired. Finally, it will usually cover you for your liability to others who are visiting your property.

    The cost of homeowner insurance is affected by a long list of factors including where you are living, the type of property you own, the age of your home and the degree of security provided for the property. Rates will also vary widely from one insurance company to the next.

    If you need homeowners insurance for situations such as storm damage and a tree might have fallen on your house. You might start by looking for insurers in your home area and visit several companies asking each of them for a quote. However, this is time consuming and, for those people who has ever tried it, can be an experience you might not wish to repeat. You might also try phoning you local insurers, although this again can be time consuming and will not usually produce very satisfactory results.

    So how do you find the best homeowner insurance rates and get just the quote you need if you need to hire a roll off construction dumpster rental in omaha?

    The fastest and most effective way to find the best homeowners insurance nowadays is to shop online and put an expert to work and let him select the best insurance companies in your local area with a policy that will meet your requirements. He can then arrange for you to receive a number of quotes so that you can pick the plan you want.…

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  • loss adjustment explained by JustClaims Public Adjusters

    In a perfect world after a loss the insurer and policyholder work together to measure and settle a loss. An amount is agreed upon and the claim is paid. Unfortunately, in the real world there are many factors that complicate this seemingly simple process. It is understandable that after paying insurance premiums for many years, policyholders expect to be made whole for their losses quickly and fully without a lot of work or aggravation. However, policyholders often become frustrated once they learn that they have to prove their claim, prepare it, substantiate it and then ultimately negotiate a settlement with the insurance company. All of this is taking place under the watchful eye of the insurance company, adjusters, underwriters, supervisors, accountants, engineers, experts and often attorneys. There are many reasons why an insurer might devalue the loss or deny all or part of a claim. There are also several methods which a claim may be resolved from negotiation, appraisal, arbitration, mediation and/or litigation.

    Its apparent that an organization’s or homeowner’s priority is restoring the business or getting their life back in order and not preparing and negotiating an insurance claim. Claim preparation may not be viewed as a crucial and urgent step. However, the work involved in preparing and negotiating a claim may be one of the most important, challenging and difficult steps in recovery. There are many duties, obligations, provisions, endorsements, exclusions and calculations that may need to be considered including but not limited to: valuations of actual cash value and replacement cost values, real property values for coinsurance computations, recoverable and non-recoverable depreciation, application of deductibles, additional coverages, extensions, special limits, proofs of loss, non-waivers, repairs vs. replacements, broad evidence rule, apportionments, time element coverages, salvage values, subrogation, ordinance or law, appraisal clause, pairs and sets, liberalization, vacancy conditions, agreed values, functional building valuation, condo association bylaws, open peril forms, expediting expense, extra expense, continuing expenses, stock valuations, state statutes, extended and contingent business income.

    The loss adjustment process is often long and tedious involving many different parties and factors. Simple claims may be settled within a few months, but more frequently losses are complex with delayed recovery efforts and the process can last many months to several years. The individuals involved often have varying interests, knowledge and expertise which may not always be in line with the policyholders goals or interests. Not everyone is familiar with the technicalities of loss adjustment process and often communications and information are misinterpreted, neglected or not presented properly. Insurance companies and their adjusters face many constraints on approving what is submitted based on the understanding that claims must be investigated, substantiated and verified before settlement can take place.

    Insurance companies each have their own philosophy and protocol about claims handling. In our experience we have seen it vary from office to office, from year to year and from adjuster to adjuster. However, one thing is certain, Insurance companies are businesses and provide their products and services in order to make profits. While claims represent a significant expense to the company, in reality claims are also needed to justify the need for insurance.

    Insurance Company Perspective

    Generally speaking insurance companies handle claims with the intent to honor their contractual obligations. However, they also may look for ways to minimize these costs. They may argue loss costs submitted by the insured, hire experts to challenge or disprove certain aspects of a claim or delay settlements which may result in frustrating insured’s into agreeing to lower settlements. It is not the insurance companies responsibility to identify all of damage or losses that the policyholder may have incurred, nor is it their responsibility to seek out and highlight all of the available types of coverage that may be available under the terms of the policy. The insurance company does have a fiduciary duty to verify claims submitted by the insured yet they should not use this as an excuse to challenge, reduce or deny valid claims. Therefore it is expected that insurance companies will seek to verify claims and minimize their obligation just as it understandable that policyholders will seek maximum recovery under the terms of the policy.

    Policyholder Perspective

    Policyholders who experience losses want to be paid quickly, completely and fairly. However, the reputation of the insurance industry and the need for the industry to be so highly regulated has left people suspicious of whose best interest is at heart. The insurance industry is one of the most highly regulated with respect to virtually every facet of its operations. From rates, financial strength and capacity, to underwriting, policy wording, sales, ethics and of course unfair claims practices.

    Many claims are settled as they should be but there is no shortage of horror stories in the news or heard from family and friends about claims be unjustly delayed, denied or undervalued. Legal recourse is always an option, but can be extremely time consuming and frustrating without guaranteed results. Some insurance companies have used these tactics knowing that only a small percentage of claims will be litigated, and those that are can usually be settled for less than what was originally being sought by the insured. Denials, delays and undervalued claim payments allow insurance companies to hold on to more of their money for longer periods of time and incur the benefits of time values, interest and alternate investments.

    Policyholders need to understand that they are responsible for identifying all of their losses and making claims under relevant sections and within the provisions of their policy. They should expect to be challenged on losses that may not be fully clear, supported or where gray areas exist.

    However, there are common goals and these include mitigating the loss quickly and reducing costs. JustClaims Public Adjusters wants to see that people’s lives and businesses are returned to normalcy and that claims are completely resolved. Its is advantageous for all parties to maintain positive and productive relationships as each party relies on the other for protection and compensation beyond

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  • loss consulting & appraisals

    Public Adjusters partner with and provide limited engagement consulting and investigation services to Attorneys, Agents, Brokers, Accountants, Property Owners and Managers, and other Professionals and Organizations.

    Our knowledge and specialization in insurance claims and technology is frequently called upon to guide professionals in the analysis, avoidance, handling, resolution and investigation of insurance claims and insurance programs. Additionally, we are frequently called upon to serve as independent insurance appraisers when claims are in dispute.

    • Insurance Appraisals
    • Arbitrations
    • Claim Adjusting
    • Claim Audits
    • Damage Assessments & Estimates
    • Litigation
    • Business Interruptions
    • Administration
    • Claims Management Systems
    • Umpire Appraisal Services

    Litigation Support

    It is an unfortunate reality that some claims or portions thereof can only be resolved through litigation. However, the time, expense and risk involved need not deter you from pursuing legal action.  We encourage you to seek qualified legal counsel in these situations.

    Engaging JUSTCLAIMS Public Adjusters at an early stage can make it a far less daunting prospect – from helping to identify the value of a proposed claim before the commencement of legal proceedings, to acting as expert witnesses at trial. We understand that delivering justice means more than winning the legal argument.

    By ensuring that the “quantum” aspect of your case receives the same professional care and attention, our experts will participate along with your legal team to ensure that ultimately you are awarded the appropriate level of recovery and damages.So if the weather damages trees in your yard, you can search for a tree service desoto tx, and submit a claims to have one of our adjusters come out to check on your claims.

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  • What Does A Public Adjuster Do

    What We Do

    JustClaims Public Adjusters team of professionals will arrange and promptly implement a strategic plan for recovery. We work closely with each client to understand their objectives and goals and to expedite their immediate needs. Our professional services include but are not limited to evaluating the insurance policy, attending meetings with insurance company representatives, measuring the loss, assembling supporting documentation, preparing statements and proofs of loss, conducting negotiations under your direction and tenaciously managing your claim. JUSTCLAIMS Public Adjusters will work with you through the progression of your claim and keep you fully informed of our progress and new developments. Knowing that your claim is being handled diligently will allow you tend to your normal operations and other recovery efforts, while ensuring that you are on equal footing with the Insurance company.

    Where we JustClaims Public Adjusters add value

    Here is a sample of some of the activities and responsibilities we assist you with:

    • Address your immediate questions and concerns about the loss.
    • Meet with you, at your convenience, to assess your immediate needs, and to assist you with any emergency measures, housing, security and protection from liability. 
    • Assemble Claim Preparation Team
    • Report your loss, provide written notice
    • Investigate and measure the extent of the loss.
    • Establish a professional line of communication with the insurance company’s representatives (i.e. staff and independent adjusters, accountants, experts and attorneys )
    • Expedite emergency services and building repairs
    • Examine your policy to analyze coverage.
    • Evaluate clients compliance responsibilities. Assisting you and advising you in how to substantiate and support your claim.
    • Prepare detailed computer model estimates and evaluations of the claim
    • Prepare supplemental claims filings and summaries of items in dispute.
    • Prepare documentation for advance and interim payment requests
    • Facilitate the inspection of your property with the company adjuster to establish an agreed scope of damage.
    • Correlate information received from builders, architects, engineers, contractors, restoration companies, vendors, accountants, salvors or other experts
    • Gather documentation and prepare damage, business and personal property inventories and valuations of replacement cost / depreciation / actual cash values
    • Prepare statements according to your books and/or accounting records of the cost of property or business interruption losses
    • Assemble and prepare data for business interruption, extra expenses, loss of rents, and additional living expense claims
    • Assess production and sales trends to forecast business interruption
    • Finalize inventory, estimate, statement of values and loss or any account necessary to present claim and deliver to insurance company representatives
    • Apportion the loss if necessary (multiple insurance policies)
    • Present insurance claim package to the adjuster in a professional and user friendly format.
    • See that Proof of Loss is executed and filed timely
    • Represent your objectives and interests, act as conduit for negotiation and settlement of the claim to insured’s satisfaction
    • File supplemental claims
    • If necessary, arrange for appeals or appraisal from any adverse position taken by claims representative
    • Follow-up on status and collections of the claim
    • Assemble and prepare documentation for post settlement recoverable depreciation recovery and/or other allowances withheld
    • Assist with any subrogation efforts required of you or on your behalf.
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  • Citizens Insurance Slow To Pay And Lowballs Settlements Critics Charge

    Years after damage from hurricanes, 2,000 households still have unresolved damage claims against state-run Citizens insurance
    By Julie Patel | South Florida Sun-Sentinel
    September 19, 2008
    Although the hurricanes of 2004 and 2005 are but a fading memory, Citizens Property Insurance Corp. still has almost 2,000 unresolved homeowner damage claims in Florida.

    And in the past two years, the state-backed property insurer has logged 2,422 complaints about how claims are handled. That’s far more than the number filed with the state’s two largest private insurers. In the same period, State Farm received 142 and Allstate 218.

    Citizens delays paying claims and lowballs storm damage, according to public adjusters, attorneys and former Citizens employees. They blame a loophole that has allowed the state’s largest property insurer to argue it’s not subject to Florida’s negligence and bad-faith laws that help keep other insurers in line.

    “What we’ve seen in hundreds of cases with Citizens is that they’re just as bad as all the other insurance companies except worse because … they claim they’re the government and you can’t sue the government,” said Alan Garfinkel, founding partner of the Fort Lauderdale law firm Katzman Garfinkel.
    Citizens spokesman John Kuczwanski noted that fewer than 1 percent of the 311,000 policyholders who filed 2004 and 2005 hurricane claims complained about the process. With 1.2 million policyholders, “a few dozen who have commented negatively could easily be countered by thousands, if not hundreds of thousands, of satisfied policyholders,” Kuczwanski wrote in an e-mail.

    Citizens policyholders James and Anita Sokolowski, and their daughter, Terrill Friedrich, are reminded of Hurricane Wilma every time they walk into their West Palm Beach home with its leaky roof and the stench of mold so strong they get headaches.

    The family is among 1,634 Citizens policyholders who sued the insurer over claims disputes from 2004 and 2005 storms. In numerous cases, Citizens was slow or failed to respond to requests for information or meetings, and as time passed, the damage in many homes worsened, policyholders say in court papers.

    “They should be held to a higher standard than the private industry, especially because that’s where some of our tax dollars go and some people don’t have any other choice,” Friedrich, 32, said.

    Citizens must strike a delicate balance between paying claims fairly and spending money responsibly because all Florida policyholders pay fees on their homeowner insurance to help offset Citizens’ deficits after the 2004 and 2005 hurricanes.

    The state formed the insurer as a last resort for homeowners to help cover the higher-risk areas of the state that private insurance companies were reluctant to insure. Those locations tend to suffer greater damage and, therefore, generate more disputes, said Martin Grace, professor of risk management at Georgia State University. Citizens paid $6 billion for 2004 and 2005 hurricane claims, compared with about $5 billion paid by State Farm and more than $2 billion paid by Allstate.

    Consumer advocates said Citizens’benefits outweigh its flaws.

    “The government is known for bureaucracy, not customer service. But itdoes have a low price,” said Bill Newton, executive director of Florida Consumer Action Network. The Legislature has frozen Citizens’ rates until 2010.

    Policyholder suits over the bad-faith issue have been settled or resolved, so state court judges have yet to make a final ruling on the central question of Citizens’ immunity as a government entity. Last year, the Legislature amended one of three state laws dealing with the bad-faith matter, but the company’s status remains unclear because the statutes are conflicting.

    “Bad-faith laws typically are designed to ensure that for-profit companies do what is right, and Citizens is a governmental, not-for-profit entity without any motive to act in bad faith,” Kuczwanski said.

    Robert Klein, director of Georgia State’s insurance research center, said that belief could affect how Citizens handles claims.

    “If Citizens believes it’s immune … that reduces the pressure to pay some claims that private insurers would,” he said.

    John Novak, a former Citizens contractor hired by the insurer from 2006 to 2007 to defend its estimates of claims, said he often knew the damage estimates wouldn’t cover repair costs.

    “In almost all the situations, it couldn’t be done” for the amount Citizens estimated, said Novak, who now represents policyholders in claims disputes.

    Adrian Acosta, a former Citizens claims coordinator who cut checks to policyholders until 2006, said there was an unspoken understanding that policyholders would be paid as little as possible.

    “It makes you look better by paying less,” Acosta said.

    Kuczwanski said Citizens employees aren’t evaluated or compensated based on how much they pay out in claims.

    Troy Norris, a Citizens policyholder who works as a construction contractor, said he knew his Lighthouse Point home couldn’t be repaired for the $39,000 that Citizens offered. Hurricane Wilma tore off parts of the roof, and the ceiling caved in, damaging the bathroom, air conditioning system and walls.

    Norris sued in 2006. The insurer settled the claim in August 2007 and paid $359,000, the policy limit.

    The cost of construction, legal and storage fees and renting an apartment while his home is being rebuilt has surpassed $480,000. But the settlement “sounded like it was enough to get me through, and I was just tired of fighting at that point,” Norris said.

    The Sokolowskis, retired cafeteria workers, were told by their insurance agent the damage to their home was not hurricane-related. After Wilma, water began leaking into a wall in their kitchen. They hired an attorney in 2006. By 2007, the home’s musty smell was unbearable and they moved to a mobile home park in Leesburg. Their daughter moved in with her boyfriend in West Palm Beach.

    The family settled with Citizens in June for $31,000, after attorney’s fees. But it might be too late. As relocation expenses mounted, the Sokolowskis fell behind on their mortgage payments last year and now are on the verge of losing their home.

    “It screwed up all our plans and split up our family,” Friedrich said.…

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